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Refund & Cancellation Policy

Last updated: September 9, 2026 • Effective: September 9, 2026

1. Subscription Cancellation

You may cancel your Qubience subscription at any time from your Dashboard Settings. When you cancel:

  • Your subscription remains active until the end of your current billing period. You retain full access to your plan's features until that date.
  • No further charges will be made after cancellation takes effect.
  • After the billing period ends, your account reverts to the free Starter plan (10 API calls/month).
  • Your API keys, historical data, and account remain intact — you can resubscribe at any time.

2. Free Trial

Paid plans include a 7-day free trial. During the trial you have full access to the plan's features. If you cancel before the trial ends, you will not be charged. If you do not cancel, your payment method is charged at the end of the trial and your subscription begins.

3. Refund Policy

Because Qubience is a digital service with immediate access upon payment, we generally do not offer refunds for completed billing periods. However, we evaluate refund requests on a case-by-case basis and will issue a refund if:

  • You were charged after cancelling your subscription due to a processing error.
  • The service experienced significant downtime (more than 24 consecutive hours) during your billing period that materially affected your usage.
  • You were double-charged or charged an incorrect amount.
  • You contact us within 48 hours of a charge and have not used the service during that billing period.

To request a refund, email qubience@gmail.com or use the support form with your account email and the reason for your request. We aim to respond within 2 business days.

4. Plan Changes

You can upgrade or downgrade your plan at any time from your dashboard. When you change plans:

  • Upgrades take effect immediately. You are charged a prorated amount for the remainder of your current billing period.
  • Downgrades take effect immediately. The difference is prorated and credited toward your next billing cycle.

5. Payment Processing

All payments are processed securely by Paddle, our Merchant of Record. Paddle handles billing, invoicing, sales tax, and payment disputes on our behalf. When you subscribe, you enter into a purchase agreement with Paddle.com Market Ltd.

For payment-related disputes, you may contact Paddle directly or reach out to us and we will coordinate on your behalf.

6. Contact

If you have any questions about this policy, reach out to us: